We hope you will be pleased with your purchase. Should you wish to return anything bought from our online store. Haptic Entertainment Ltd T/A BrainyAxe we will be happy to refund or exchange a product provided it is fully sealed and undamaged.
If the product returned is not in a fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. ***
Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.
Please allow 21 days for your refund to be processed
Please read on for specific information about how to manage your return.
DELIVERY & RETURN CHARGES
For purchases made from brainyaxe.co.uk. we will refund your original delivery charge and return postage only when a product is faulty or damaged, not when a product is simply unwanted. ***
PURCHASES MADE IN-STORE
Please contact us within 14 days to arrange a drop-off date for a refund and 28 days for an exchange, with receipt. If the product returned is not faulty it should be in a fully resalable condition, if the packaging is damaged, we reserve the right to refuse a refund on the item. ***
Exceptions: Please note that we cannot accept a return or refund on any unsealed products***
***None of the above conditions affect your statutory rights when goods are faulty, or not as described.