Terms and Conditions

  • Bookings are valid only for the date and time stated. Please check your confirmation email from us upon receipt, as mistakes cannot always be rectified.

  • Bookings are non-refundable but may be rescheduled provided that a minimum of 48hrs notice is provided.

  • Brainyaxe experiences are age-restricted and any person making a booking must adhere to these as follows: Escape Room – Over 14’s only and any persons under the age of 16 must be accompanied by a parent or guardian. Axe Throwing - Over 14’s only and any persons under the age of 18 must be accompanied by a parent or guardian. Failure to do so may result in the experience being cancelled.

  • If purchasing experiences using a discount code, please ensure that the person who meets the correct criteria for the discount is participating as part of the booking and brings proof of eligibility on the day of attendance. Any promotion codes cannot be used in conjunction with another code. Any promotion codes cannot be used on Brainyaxe Experience or Mix N Match packages.

  • Brainyaxe may refuse entry to latecomers who are more than 15 minutes past their experience start time.

  • Brainyaxe reserves the right to refuse entry or ask participants to leave at any point on reasonable grounds.

  • Any participants thought to be intoxicated at any point will be turned away or ejected from the Venue. This is at the discretion of Brainyaxe team members. In the interest of safety, this decision is final.

  • All participants must adhere to the terms outlined within our mandatory liability waivers. Failure to do this will result in ejection from the Venue or finishing their session early. A copy of our liability waiver is available upon request.

  • Admission is at the participant's own risk.

  • Brainyaxe’s maximum liability to you shall not exceed the total amount you paid for your experience booking.

  • Should cancellation of any booking by Brainyaxe be necessary, Brainyaxe will attempt to contact all customers who have booked experiences in advance to arrange an exchange or refund.

  • It is the lead bookers responsibility to ensure that the participants in the party are adhering to the latest  COVID-19 guidance issued by the Scottish Government regarding the number of persons/households that can meet at any one time.

Shop Purchases (excluding digital gift certificates) Exchanges and refunds:

Returning your product because you changed your mind -

  • Please return your item unused and in original condition (including unopened packaging) with proof of purchase within 30 days, and we’ll give you an exchange or refund.

  • We will not refund the delivery charge for an unwanted purchase and buyers are responsible for return postage costs.

  • Please be aware that we’ll only process your refund once the item has been returned to our store.

Contact us:

If you have any questions about these Terms and Conditions, please contact us: