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Terms and Conditions

  • Bookings are valid only for the date and time stated. Please check your confirmation email from us upon receipt, as mistakes cannot always be rectified.

  • Any P.O.A booking requests (i.e. Brainyaxe Experience, Mix N Match, Corporate) will be invoiced and will be held for 48hrs or earlier dependant on how close to the session time the request is made and are secured on receipt of payment. Requests will be cancelled if the invoice remains unpaid after this period.

  • Bookings are non-refundable but may we will try and accommodate  a rescheduled, provided that a minimum of 48hrs notice is given. Any booking requiring to be rescheduled must be taken within 1 month of original booking.

  • Brainyaxe experiences are age-restricted and any person making a booking must adhere to these as follows:

  • Escape Room – Over 12’s only and any persons under the age of 16 must be accompanied by a parent or guardian. Axe Throwing - Over 12’s only and any persons under the age of 18 must be accompanied by a parent or guardian.  Knife Throwing - Over 16’s only and any persons under the age of 18 must be accompanied by a parent or guardian. Laser Shooting Simulator - Over 12’s only and any persons under the age of 18 must be accompanied by a parent or guardian. Interactive archery - Over 10's only and any person under the age of 18 must be accompanied by an adult.0Failure to do so may result in the experience being cancelled.

  • The sport of axe/knife throwing can be physically demanding and by accepting the T's & C's, all participants are confirming they are fit and able to undertake the experience.

  • If purchasing experiences using a discount code, please ensure that the person who meets the correct criteria for the discount is participating as part of the booking and brings proof of eligibility on the day of attendance. Any promotion codes cannot be used in conjunction with another code. Any promotion/discount codes cannot be used on Brainyaxe Experience, Corporate/Larger group or Mix N Match packages. The use of our NHS/Bluelight or Defense discount code will only be applied once per booking regardless of the number of eligible persons attending the session.

  • Brainyaxe may refuse entry to latecomers who are more than 15 minutes past their experience start time.

  • Brainyaxe reserves the right to refuse entry or ask participants to leave at any point on reasonable grounds.

  • Any participants thought to be intoxicated at any point will be turned away or ejected from the Venue. This is at the discretion of Brainyaxe team members. In the interest of safety, this decision is final.

  • All participants must adhere to the terms outlined within our mandatory liability waivers. Failure to do this will result in ejection from the Venue or finishing their session early. A copy of our liability waiver is available upon request.

  • Admission is at the participant's own risk.

  • Brainyaxe’s maximum liability to you shall not exceed the total amount you paid for your experience booking.

  • Should cancellation of any booking by Brainyaxe be necessary, Brainyaxe will attempt to contact all customers who have booked experiences in advance to arrange an exchange or refund.

  • Digital Vouchers/eGift cards are valid for 6 months (Charity vouchers 3 months) from date of purchase and cannot be used after that date. Vouchers cannot be refunded or exchanged for cash or for use on specific special/one off events. Brainyaxe will NOT be held responsible if vouchers/cards are NOT used within their validity timeframe. Please ensure that if you are gifting vouchers or eGift cards that the recipient is made aware of the expiry date.

  • Any experiences booked using promotion or sale codes must be booked in accordance with the promotion or sale requirements in order to be eligible for the discount. Booking an experience outwith promotion or sale timescales, will not attract the discount. Brainyaxe cannot be held liable for any purchases made during a promotion where a valid code has not been used.  All promotions/sales will be published via social media and blog updates within our website.

  • For club night sessions, participants must have attended a coached session with Brainyaxe and will be asked to confirm this on booking. Any false declaration may result in the person being unable to participate and being asked to leave the venue.

Shop Purchases (excluding digital gift certificates) Exchanges and refunds:

  • Brainyaxe cannot guarantee delivery times during any ongoing postal disruptions.

Returning your product because you changed your mind -

  • Please return your item unused and in original condition (including unopened packaging) with proof of purchase within 30 days, and we’ll give you an exchange or refund.

  • We will not refund the delivery charge for an unwanted purchase and buyers are responsible for return postage costs.

  • Please be aware that we’ll only process your refund once the item has been returned to our store.

Contact us:

If you have any questions about these Terms and Conditions, please contact us:

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